Effective date: 9 July 2026 · Last updated: 10 August 2026

These Terms of Use (the “Terms”) are a binding agreement between you and B&H TRINITY TECH PTE. LTD. (“The Chair Across”, “we”, “us”), the operator of thechairacross.ai and its related tools and content (the “Service”). By using the Service you accept these Terms and our Privacy Policy (incorporated by reference). If you do not agree, do not use the Service.

You must be at least 18 years old and able to form a binding contract. The Service is a professional tool for working adults; it is not directed at minors. By using the Service you confirm you meet these requirements and that all information you provide is accurate.

The Chair Across provides AI-powered career-preparation tools, currently including: a free interview-readiness analysis (a score and sample questions generated from a job description and CV you provide); paid Interview Prep Packs (tailored interview questions, model answers, a scoring rubric, gap analysis and related material); question-pack extensions; and Resume Studio (extraction and curation of “Career Highlights” from your CV, and generation of job-description-targeted CVs with an ATS match report and downloadable document). Features may be added, modified, placed behind availability flags, or discontinued as described in Section 10.

The Service is AI-generated content. Outputs are produced by artificial-intelligence models from the inputs you supply. They are drafts and preparation aids for your review — not facts, promises, or professional advice. See Section 7, which you should read carefully.

Sign-in is passwordless (Google, LinkedIn, or email magic link). You are responsible for maintaining control of your email account and sign-in providers, and for all activity under your account. One account represents one person and one career: do not upload another person’s CV to your account or share an account. Notify us promptly at support@thechairacross.ai of any unauthorised use.

(a) What credits are. Credits are a prepaid unit for purchasing features within the Service (approximately 1 credit ≈ US$1 of purchasing power). Credits are a limited, non-exclusive licence to obtain Service features — they are not money, e-money, a stored-value facility, a deposit, or property; they have no cash value and are not redeemable for cash except where required by law.

(b) Expiry. Credits you purchase, and bonus credits granted with a purchase, do not expire while the Service operates and your account remains in good standing. Credits included with a subscription plan are granted for that billing month and expire at each renewal, when the next month's allowance is granted; they are not carried forward.

(c) Non-transferable. Credits cannot be transferred, sold, or shared between accounts.

(d) Failed generations. If a credit-funded generation fails entirely (no usable output), the credits spent are automatically returned to your balance.

(e) Refunds of credit purchases are governed by Section 6. If we permanently discontinue the Service, we will refund the unused balance of purchased credits (granted/bonus credits excluded).

(f) We may reasonably re-price features in credits prospectively; changes never reduce an existing credit balance.

Payments are processed by Stripe in US dollars; we do not store your card details. Prices are shown at the point of purchase and may change prospectively. You authorise us to charge your chosen payment method for purchases you initiate. You are responsible for any taxes applicable to your purchase. Where a purchase includes both immediate deliverables and credits (e.g., a bundle), the deliverable and the credit grant occur on payment confirmation.

(a) Automatic: if a paid generation fails entirely and cannot be recovered, we refund it — money for direct purchases, credits for credit-funded features — without you needing to ask.

(b) Discretionary: for other issues, contact support@thechairacross.ai within 7 days of purchase; we review in good faith and may refund in full or part. Because outputs are generated and delivered immediately and are personalised to your inputs, dissatisfaction with an outcome you received (e.g., an honest low score) is not by itself a defect.

(c) Nothing in these Terms limits any non-excludable rights you have under applicable consumer law, including the Consumer Protection (Fair Trading) Act (Singapore).

(d) Initiating a card chargeback for a delivered, functioning purchase instead of contacting support may result in account suspension pending resolution.

You acknowledge and agree that:

(a) Outputs may contain errors. AI-generated content can be inaccurate, incomplete, or misleading despite our safeguards. You must review all outputs before relying on or using them.

(b) No outcome guarantees. We do not promise interviews, job offers, salary outcomes, or that any employer or applicant-tracking system will respond in any particular way. Readiness scores and ATS Match scores are estimates and opinions generated by AI, not measurements or predictions.

(c) Not professional advice. The Service does not provide legal, financial, immigration, or professional career-counselling advice, and no output creates an adviser–client relationship.

(d) Your CV is your representation. Resume Studio is designed to generate CV content only from achievements you have confirmed, and includes provenance features — but you are solely responsible for the accuracy and truthfulness of any CV or application material you submit to any employer. Review every line before use. We are not liable for consequences of representations you make to employers or other third parties.

(e) Interview answers are preparation aids. Model answers are drafts in your voice for rehearsal; what you say in an interview is your responsibility.

(a) You own your inputs. Job descriptions, CVs, Career Highlights and other material you provide remain yours. You grant us a worldwide, non-exclusive, royalty-free licence to host, process, transmit to our AI provider, and display your content solely to operate, secure, and improve the Service for you, per the Privacy Policy. We do not use your content to train AI models and do not publish or share it as marketing content.

(b) You own your outputs. As between you and us, we assign to you all right, title and interest we may have in the generated outputs delivered to your account, to the extent permitted by law. Outputs are generated individually; similar inputs by other users may yield similar outputs, and no exclusivity is promised.

(c) You warrant that you have the right to upload the content you provide, and that it does not infringe any third party’s rights or contain another identifiable person’s personal data without authority.

(d) Feedback you volunteer may be used by us without restriction or obligation.

You agree not to: (a) use the Service unlawfully or to create material that is fraudulent or deceptive — including fabricating credentials, qualifications, employment history, or references; (b) upload malicious code or content you lack rights to; (c) probe, disrupt, overload, or circumvent security, rate limits, usage caps, anti-bot measures, or payment/credit mechanics; (d) scrape, crawl, bulk-extract, or systematically harvest the Service or its outputs, or access the Service by automated means except our intended interfaces; (e) resell, sublicense, white-label, or provide the Service to third parties as a service bureau without our written agreement; (f) reverse engineer or attempt to extract our prompts, models, or source code except as law permits; (g) use outputs to develop a competing service; or (h) impersonate any person or misrepresent affiliation. We may investigate violations and suspend or terminate accounts involved (Section 11).

The Service is provided on an evolving, best-effort basis: we may add, modify, gate (including behind feature flags), or discontinue features, and we do not warrant uninterrupted or error-free operation, or that the Service will be available at any particular time. We are a small operation and schedule maintenance and improvements continuously. Material discontinuation of the whole Service triggers the credit refund in Section 4(e).

(a) By you: you may stop using the Service and delete your account at any time (Dashboard → Delete account); deletion is handled per the Privacy Policy. Unused credits are forfeited on voluntary deletion (contact support before deleting if you have a balance concern).

(b) By us: we may suspend or terminate your access for material breach of these Terms (including Section 9), for legal or security reasons, or for non-payment/chargeback abuse. For breach-based termination, unused credits are forfeited to the extent permitted by law. Where practicable we will give notice and an opportunity to remedy.

(c) Sections that by nature survive termination (7, 8, 12–16) survive.

The Service — including its software, design system, prompts, question frameworks, trade dress, and the “The Chair Across” name and marks — is owned by us or our licensors and protected by law. Except for the rights expressly granted, no licence is given. You may not use our marks without written permission.

The Service relies on third-party providers (identified in the Privacy Policy). Their services are governed by their own terms; we are not responsible for third-party services, and links to external sites are provided for convenience only.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUTPUTS WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR ROLE OR EMPLOYER.

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, OPPORTUNITY (INCLUDING EMPLOYMENT OPPORTUNITY), DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE OR ITS OUTPUTS; AND (b) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS IN ANY 12-MONTH PERIOD IS LIMITED TO THE GREATER OF (i) THE AMOUNTS YOU PAID US IN THAT PERIOD AND (ii) US$50.

Nothing in these Terms excludes or limits liability for fraud or fraudulent misrepresentation, for death or personal injury caused by negligence, or for any other liability that cannot be excluded or limited under Singapore law, and nothing limits your non-excludable statutory consumer rights.

You will indemnify and hold us harmless from claims, losses, and reasonable costs (including legal fees) arising from: your breach of these Terms; your content (including rights you lacked); your misuse of outputs, including representations made to employers or third parties; or your violation of law or third-party rights.

These Terms are governed by the laws of Singapore. The courts of Singapore have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Service, and the parties submit to that jurisdiction. Before commencing proceedings, the parties will attempt in good faith to resolve any dispute by contacting each other (support@thechairacross.ai) and, if unresolved within 30 days, by mediation in Singapore (e.g., at the Singapore Mediation Centre) — without limiting either party’s right to seek urgent injunctive relief.

Notices may be given to you via the Service or the email on your account, and to us at legal@thechairacross.ai. Changes to these Terms: we may update these Terms; material changes will be notified via the Service or email before taking effect, and continued use after the effective date is acceptance. Entire agreement: these Terms and the Privacy Policy are the whole agreement between us regarding the Service. Severability: if a provision is unenforceable, the remainder stands. No waiver: failure to enforce is not waiver. Assignment: you may not assign these Terms; we may assign in connection with a business transfer. Force majeure: neither party is liable for delay or failure caused by events beyond reasonable control (including outages of third-party AI, payment, or hosting providers). Language: these Terms are in English.

B&H TRINITY TECH PTE. LTD., a company incorporated in Singapore.
Support: support@thechairacross.ai · Legal notices: legal@thechairacross.ai · Privacy/DPO: privacy@thechairacross.ai